FAQ
What kinds of prints do you offer?
We offer three formats: premium posters, framed prints and acrylic art prints. Posters are an affordable way to refresh your space, framed prints arrive ready to hang, and acrylic gives a gallery-level finish with brilliant depth.
What's the difference between a poster and an acrylic print?
A poster is printed on heavyweight matte paper and ships rolled in a protective tube. An acrylic print is printed on premium acrylic with a high-gloss finish that makes colours look deeper and more vivid. It comes ready to hang, no frame needed.
Will the colours look like they do on my screen?
We calibrate our printers carefully so your print matches the design as closely as possible. Every screen shows colour slightly differently, so small variations can occur, but the colours we print are rich, true and made to last.
Will my print fade?
No. Our acrylic prints are UV-resistant and our inks are made for long-lasting colour. For the longest life, we recommend not hanging artwork in strong, direct sunlight all day.
Where are your prints made?
Every print is made to order in our own studio in the Netherlands. We don't outsource, so we control the quality from the first drop of ink to the final package.
Choosing the Right Art
What size should I choose?
A good rule of thumb: art above a sofa or sideboard should cover about two-thirds of the furniture's width. For a statement piece, go bigger than you think. Smaller prints work best in groups. Our size guide [link] shows each size on a wall for scale.
Can you help me pick a print for my space?
Absolutely. Send us a photo of your wall via [Email/WhatsApp/Instagram] and we'll suggest prints and sizes that suit your room and colours.
Can I order a custom size?
Yes. Contact us at [email] with your desired dimensions and we'll send you a quote.
Do you sell gallery wall sets?
Yes. Our curated sets combine prints that work beautifully together, so you can create a balanced gallery wall without the guesswork. [link]
Framing & Hanging
Do framed prints and acrylic prints come ready to hang?
Yes. They arrive with hanging hardware attached, so you can put them on the wall straight out of the box.
Do posters come with a frame?
Posters ship unframed in a protective tube. They fit standard frame sizes, so a matching frame is easy to find. Prefer a ready-to-hang option? Choose our framed version.
How do I hang my artwork?
Every order includes simple hanging instructions. For larger acrylic pieces, we recommend wall plugs suited to your wall type.
Ordering & Shipping
How long does it take to make my order?
Every print is made to order and leaves our studio within 2–3 working days.
How long does delivery take?
We ship from the Netherlands, so delivery time depends on your country. Most orders within the Netherlands and Belgium arrive within [1–2] working days after shipping, and within the rest of Europe usually in [2–5] working days. You'll see the expected delivery time at checkout.
Which carriers do you use?
We ship with UPS, DHL and DPD, choosing the fastest and most reliable option for your country.
What are the shipping costs?
Shipping is free on all orders above €55. For orders below €55, shipping costs depend on your country and are calculated at checkout before you pay.
Can I track my order?
Yes. As soon as your order leaves our studio, you'll receive an email with a tracking link.
How is my artwork packaged?
Every piece is carefully wrapped in tissue paper and shipped in a sturdy kraft box or tube, designed to protect it in transit and make unboxing a moment to enjoy.
What if my print arrives damaged?
It rarely happens, but if it does, send us a photo within [48 hours] of delivery and we'll send you a free replacement. No hassle.
Returns & Payment
Can I return my order?
Yes. You have 14 days after receiving your order to return it, as long as it's undamaged and in its original packaging. Custom-size orders are made especially for you and can't be returned.
Which payment methods do you accept?
We accept iDEAL, credit card, PayPal, Bancontact, Apple Pay and [Klarna/other].
Do you offer gift cards?
Yes. Gift cards are available from [€X] and make the perfect gift for anyone who loves a beautiful home. [link]
Business Orders
Do you work with businesses?
Yes. We supply artwork for offices, hotels, restaurants, healthcare spaces and interior designers, including volume pricing and custom sizes. Contact us at info@wtpbiz.com for a tailored quote.